Job Descriptions



Once you have figured out the hiring mechanism, you can return to your workforce analysis and turn your job types into detailed job descriptions that can be used for any department.

Beyond leveraging these job descriptions for recruiting placements and participants, this process will also help you begin to define and build robust career pathways within your organization for a range of job types.

You may end up defining different jobs, but to help get you started, we have included job descriptions for the following types of jobs:






Program Management


Staff in Program Management roles are responsible for designing, delivering, and evaluating public services.

Responsibilities:

  1. Engaging stakeholders at every step of the program lifecycle.
  2. Designing new program models based on policies, research, and strategy.
  3. Scoping programs, identifying deliverables, and determining a timeline for program implementation.
  4. Drafting RFPs for new or renewed programs in collaboration with the legal affairs and procurement teams.
  5. Managing ongoing operations of a program, including hiring staff, overseeing vendors, recruiting participants, and resolving issues.
  6. Defining and collecting metrics and outcomes in order to evaluate the success of a program, as well as providing time-sensitive reports to agency leadership.


Core Competencies:












Policy, Planning, and Strategy


Staff in Policy, Planning, and Strategy roles are responsible for researching policies, evaluating strategies, and creating plans.

Responsibilities:

  1. Leading stakeholder outreach and engagement to understand all facets of a particular challenge.
  2. Collecting and analyzing quantitative and qualitative data in order to conduct a needs assessment.
  3. Developing potential solutions to new challenges and existing issues with policies, then presenting to agency leadership for review.
  4. Creating evaluation frameworks, tracking policy implementation, and monitoring the effectiveness of programs.
  5. Making recommendations to agency leadership and other stakeholders based on research and best practices.


Core Competencies:










Communications and Outreach


Staff in Communications and Outreach roles are responsible for promoting public services and engaging communities.

Responsibilities:

  1. Developing communications strategies for marketing programs, services, and events based on agency and policy priorities.
  2. Drafting and creating written and visual content about programs, services, and events for use in campaigns, websites, social media, brochures, and newsletters.
  3. Planning and facilitating public programs and events for a range of constituencies and stakeholders.
  4. Identifying and coordinating outreach to communities and stakeholders, as well as liaising between constituents and the agency.


Core Competencies:










Technology Development


Staff in Technology Development roles are responsible for building and maintaining digital products and databases.

Responsibilities:

  1. Gathering requirements from users and translating them into technical specifications.
  2. Creating new products and services, such as websites, applications, and databases, as well as maintaining existing products and services and adding new features.
  3. Testing the functionality and performance of products and services.
  4. Trouble-shooting and diagnosing issues, researching solutions, and providing technical support and training to users.
  5. Managing projects, coordinating resources, and providing timely reports on progress.
  6. Communicating clearly with product owners and facilitating productive discussions.


Core Competencies:














Administration, HR, and Finance


Staff in Administration, HR, and Finance roles are responsible for hiring personnel, procuring services, and managing budgets.

Responsibilities:

  1. Supporting agency personnel with payroll, benefits, and timekeeping, as well as complying with related regulations.
  2. Managing the end-to-end talent pipeline, from recruitment to hiring to on-boarding to training to off-boarding.
  3. Developing an inclusive and empowered organization by managing internal communications, developing learning programs, and engaging employees.
  4. Planning and creating budgets in order to enable effective agency operations.
  5. Managing the agency’s finances by tracking spending and procurements, approving purchases, applying for grants, and ensuring financial compliance.


Core Competencies: